KAMELIA; NAWAWIE, G. H.; SATRIANA, I.; SUCIPTO, A. J. Chatbots and Customer Satisfaction in E-Commerce: An Exploratory Study. Journal of Business, Management, and Social Studies, [S. l.], v. 4, n. 4, p. 176–185, 2025. DOI: 10.53748/jbms.v4i4.107. Disponível em: https://jbms.site/index.php/JBMS/article/view/107. Acesso em: 25 apr. 2025.