Ask, and You Shall Receive: AI Answers and the Fragility of Platform Co-Creation

Authors

  • Jessica Wahyudi Arizona State University, Tempe, Arizona

DOI:

https://doi.org/10.53748/jbms.v6i3.184

Keywords:

Google Search, AI Overviews, Generative AI, Platform Ecosystem, Multi-sided Platform, Network Effects, Ecosystem Governance, Value Co-creation, Value Appropriation, Digital Advertising, Publisher Traffic, Content Monetization, API Strategy, Disintermediation, Reintermediation, Search Engines

Abstract

This article analyzes how generative AI features (e.g., Google’s AI Overviews) shift search engines from multi-sided platforms that route traffic to publishers into closed systems that directly answer user queries. The text frames this transformation through a three-stage cycle: intermediation (routing traffic), disintermediation (answering directly on the search page), and reintermediation (reinserting the platform as an interpreter while relying on publisher content for raw data). This shift threatens traditional value co-creation by reducing publisher referral traffic, incentivizing low-quality content, and favoring algorithmically predictable prose. However, the paper also presents nuanced evidence: generative AI can expand total search demand, act as a discovery channel, and yield higher conversion rates for referred traffic. To maintain long-term ecosystem viability, the author argues that platforms must establish sustainable governance structures, such as API-level licensing frameworks, standardized machine-readable terms, transparent usage analytics, and multi-tiered compensation models (including pay-per-crawl, pay-per-citation, and pay-per-inference). Ultimately, the study concludes that long-term platform durability depends not merely on generative model performance, but on maintaining fair value co-creation with content complementors.

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Published

2026-09-02

How to Cite

Wahyudi, J. (2026). Ask, and You Shall Receive: AI Answers and the Fragility of Platform Co-Creation. Journal of Business, Management, and Social Studies, 6(3), 105–111. https://doi.org/10.53748/jbms.v6i3.184